Aspire Technology Solutions

About Aspire

Aspire Technology Solutions is one of the fastest-growing IT companies in the UK.  Established in 2006, we have experienced continuous double-digit growth.

We were proud to be named as the North East Business of the Year in the 2020 North East Business Awards.

We provide end-to-end business technology, including infrastructure, connectivity, voice, and managed and support service solutions.

We’re a people-focused business, employing over 220 people, with a culture of continuous development where we like to work hard to deliver outstanding results and have fun along the way.  We have ambitious plans to continue to grow the business and be one of the best places to work in the North East.

Our success is driven by our technical excellence and underpinned by our passion for delivering outstanding customer experience.

About the role

This role is an exciting opportunity to join our support department, on our Service Desk within the Server Support Team.

We’re looking for a technical, experienced and energetic team leader to lead our Server Support Team which has users based at our head office.

We’re looking for someone who is driven, has great leadership skills and enjoys taking control of situations. You will be comfortable developing a team of Server Engineers with a range of skillsets and technical knowledge.

 

 Responsibilities:

• Management
  • Understanding and managing demand and capacity/resource
  • Managing, monitoring and tracking performance
  • Punctuality and professionalism
  • Moral and motivation
  • Identifying and managing talent
  • Identifying and addressing underperformance
  • Health, safety and wellbeing of your people

 

• Performance
  • KPI’s to consistently achieve and surpass where possible
  • Develop communication and collaboration with colleagues and customers within the team
  • Quality standards to be met and improved on where possible
  • Using demand to drive progression and improvements within the team
  • Drive efficiency throughout the team

 

• Coaching and development
  • Building and tracking personal development plans for team members
  • Performing 1-2-1’s
  • Setting business, departmental and personal objectives
  • Leading team and departmental team meetings
  • Bi-annual reviews
  • Using skills tracker to uplift identified skill gaps for team members

Knowledge, Skills and Experience Required

A good level of server skills is desired for this role, with a good understanding of Storage, Hyper-Visors, Microsoft products and IT hardware would be advantageous.

Essential

• A minimum of 3 years’ experience in a similar role
• Excellent communication and documentation skills
• Customer focussed
• Able to build strong working relationships with colleagues and customers
• Confident decision-maker and able to demonstrate sound judgement
• Highly self-motivated
• Self-starter with the ability to motivate a professional customer focused team
• Incident management

 

Desirable

A strong understanding of the following technologies;

• ITIL
• Server platforms
• Hypervisors (VMWare, Hyper V etc)
• Storage solutions

 

Competencies

• Communication
• Decision Making
• Customer Service
• Adaptability
• Problem Solving

 

Qualifications

Although there are no formal qualifications for this role, the successful candidate will have a proven track record in a similar role, will have attained a good all-round standard of education and have a strong knowledge of current IT technologies.

Salary

£25,000 - £45,000 (depending on experience)

 

Location and Working Arrangements

The position offered is based out of Aspire’s Gateshead Head Office, NE8 2BJ.

 

Reporting and Department

The role will report directly to the Service Desk Manager.

 

Hours of Work

Hours: 37.5 per week with shift patterns between the working hours of 8am to 6pm Monday to Friday.

Benefits

• 25 days annual leave (increasing with length of service)
• Health Cash Plan
• Network Benefits
• Critical Illness Cover
• Discounted Gym membership
• 24-hour employee assistance support
• Pension scheme
• Enhanced maternity and paternity pay
• Cycle to work scheme
• TechScheme