End User Support Engineer

Service - End User · Gateshead, Tyne and Wear
Department Service - End User
Employment Type Full-Time
Minimum Experience Mid-level
Compensation £22,000 - £32,000

About Aspire


Aspire Technology Solutions is one of the fastest-growing IT companies in the UK.  Established in 2006, we have experienced continuous double-digit growth.

We were proud to be named as the North East Business of the Year in the 2020 North East Business Awards.

We provide end-to-end business technology, including infrastructure, connectivity, voice, and managed and support service solutions.

We’re a people-focused business, employing over 220 people, with a culture of continuous development where we like to work hard to deliver outstanding results and have fun along the way.  We have ambitious plans to continue to grow the business and be one of the best places to work in the North East.

Our success is driven by our technical excellence and underpinned by our passion for delivering outstanding customer experience.


About the role:
We’re looking for an End User Support Engineer with a strong technical background with a solid experience in technical support. The End User Support Engineer will be responsible for resolving technical issues and requests whilst maintaining a set of KPI targets.

The successful candidate should be a driven individual that enjoys problem-solving and taking control of situations to drive technical solutions whilst putting our customers’ needs first.

Some of the technologies the candidate would be expected to deal with include: Windows Desktop, Windows Server, Microsoft Exchange, Microsoft Office, Microsoft 365, Remote Desktop Services, mobile device management platforms, physical hardware repairs and Printing solutions.

The role will involve liaising with customer's via telephone, email and the customer portal.


Reporting and Department:
The role will report directly to the End User Support Team Leader and will be part of the Support Team.

Thank You

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  • Location
    Gateshead, Tyne and Wear
  • Department
    Service - End User
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    £22,000 - £32,000