Aspire Technology Solutions is one of the fastest-growing IT companies in the UK. Established in 2006, we have experienced continuous double-digit growth.
We were proud to be named as the North East Business of the Year in the 2020 North East Business Awards.
We provide end-to-end business technology, including infrastructure, connectivity, voice, and managed and support service solutions.
We’re a people-focused business, employing over 220 people, with a culture of continuous development where we like to work hard to deliver outstanding results and have fun along the way. We have ambitious plans to continue to grow the business and be one of the best places to work in the North East.
Our success is driven by our technical excellence and underpinned by our passion for delivering outstanding customer experience.
About the role
The IT Business Relationship Manager is responsible for ensuring the delivery of high quality services to some of Aspire’s largest customers. It is a crucial role that allows us to generate positive relationships with our clients; providing a mechanism to understand their ever changing business requirements and how IT services can be best utilised to help meet those needs.
The successful candidate takes ownership for the overall service experienced by the customer. Taking on the role of a trusted adviser and acting as a bridge between the customer and Aspire’s internal teams they provide a personalised interface that focuses on ensuring that the highest levels of customer satisfaction are achieved and sustained. They are responsible for managing complex service situations and work to continuously identify improvements to the way in which services are delivered.
Working collaboratively with customers in support of their IT requirements, they are able to quickly gain a thorough understanding of the technologies in use and how the client’s IT business systems can be best utilised in order to help meet organisational goals. In doing so, they are able to build long lasting, mutually beneficial partnerships that focus on providing real value to customers through IT expertise in order to ensure that they continue to benefit from the services we provide.
Acting as the voice of both the customer and Aspire itself, this is a challenging role in which the IT Business Relationship Manager will be expected to ensure a positive perception of the IT service is maintained across all parties. They will be required to consult with a number of internal and external business streams in order to conduct the ongoing review of IT service and will help to identify and implement opportunities for improvement and optimisation throughout the life of a client’s agreement, provide advice and guidance with regards to ongoing IT strategy and planning.
Knowledge, Skills and Experience Required:
Candidates should be ITIL qualified at Foundation level as a minimum and a PRINCE2 qualification would be desirable. The successful candidate will also have a proven track record of working in a similar role, will have attained a good all-round standard of education and have a good understanding of current IT technologies.
Aspire Technology Solutions will support the successful candidate through the Business Relationship Management Professional™ course.
This role sits within the Service Management Team and reports directly to the Head of Service Management
£40,000 - £55,000 depending on experience + car/car allowance
Location and Working Arrangements:
The position is based out of Aspire Technology Solutions’ Head Office in Gateshead, however you will be required to attend regular customer meetings at various locations throughout the UK. As such, the role includes provision of a company vehicle or car allowance.
Hours of Work:
The normal hours of employment will be 37 ½ Hours per week, Monday to Friday, during which one hour may be taken for lunch. Flexible working hours can be agreed as long as the core hours of 10am to 4pm are covered.
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