North London Field Engineer

Field · Kings Langley, Hertfordshire
Department Field
Employment Type Full-Time
Minimum Experience Mid-level
Compensation £26,000 - £34,000

About Aspire


Aspire Technology Solutions is one of the fastest-growing IT companies in the UK.  Established in 2006, we have experienced continuous double-digit growth.

We were proud to be named as the North East Business of the Year in the 2020 North East Business Awards.

We provide end-to-end business technology, including infrastructure, connectivity, voice, and managed and support service solutions.

We’re a people-focused business, employing over 220 people, with a culture of continuous development where we like to work hard to deliver outstanding results and have fun along the way.  We have ambitious plans to continue to grow the business and be one of the best places to work in the North East.

Our success is driven by our technical excellence and underpinned by our passion for delivering outstanding customer experience.


About the role

This role is an exciting opportunity to join our expanding field services department which has skillset-based progression opportunities within the role.

We’re looking for an experienced IT Field Engineer with a strong technical support background who ensures excellent standards and customer experience are delivered.  

We’re looking for someone who is driven and enjoys taking control of situations to help resolve technical issues.

  

Responsibilities:

  • Ensures all incidents and technical issues are resolved effectively, quickly and recorded appropriately
  • Traveling to customer sites for break-fix and chargeable incidents
  • Troubleshooting and diagnosing technical issues
  • Deploying new hardware and software solutions
  • Assisting in project work
  • Installing and migrating customer networking equipment
  • Ensuring the highest level of customer service is provided


Knowledge, Skills and Experience Required:

A high level of technical skills is essential for this role, with a fundamental understanding of Networking, Microsoft products and Virtualisation.


Essential

  • Proven experience in a similar role
  • A valid UK Drivers License
  • Excellent communication skills
  • Excellent documentation skills
  • Customer focussed
  • Able to build strong working relationships with colleagues and customers
  • Confident decision-maker and able to demonstrate sound judgement
  • Highly self-motivated
  • Continually looks for ways to make improvements and quality of service


Desirable

  • VMWare (VCP)
  • Windows Server
  • Mitel
  • Strong troubleshooting ability
  • Networking Fundamentals (CCNA Level)


Competencies

  • Communication
  • Decision Making
  • Customer Service
  • Adaptability
  • Problem Solving

 

Qualifications;

No formal qualifications are essential for this role, however, the successful candidate will have a proven track record in a similar role, will have attained a good all-round standard of education and have a strong knowledge of current IT technologies.

 

Location and Working Arrangements:

The position offered is from our Watford office. However, you may, on occasion, be required to work at customer locations throughout the UK.

 

Reporting and Department:

The role will report directly to the Field Services Manager.

 

Hours of Work:

Hours: 37.5 per week with shift patterns between the working hours of 8am to 6pm Monday to Friday.

 

Salary: 

£26,000 - £34,000 + Car


Benefits:

  • 25 days annual leave (increasing with length of service)
  • Health Cash Plan
  • Network Benefits
  • Critical Illness Cover
  • Discounted Gym membership
  • 24-hour employee assistance support
  • Pension scheme
  • Enhanced maternity and paternity pay
  • Cycle to work scheme
  • TechScheme
  • Company Car including personal use

 

 

 

Thank You

Your application was submitted successfully.

  • Location
    Kings Langley, Hertfordshire
  • Department
    Field
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    £26,000 - £34,000